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About HID |
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| Shipping & Returns |
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Shipping
Our delivery service is via DHL, Royal Mail or Interparcel and is available to
anywhere in the UK. Next month we will open our service to the Europe Union. Shipping costs are calculated
by weight. Handling and packaging fees are included in a product price. Products will be dispatched after
one business day, normally it is the next business day. Delivery time depends on service you choose.
For some delivery service we provide you with a shippment tracking number.
Warranty
We guarantee your satisfaction. All our HID Xenon Conversion kits are covered by
a one-year limited warranty against manufacturer defects, in which a manufacturer-defective part
in the kit and within the warranty period will be replaced at no additional charge.The
warranty is void if the cause of damage or failure is due to abuse, neglect, improper
installation, use other than the intended use or application, accidents, or natural disasters.
All bulbs are tested and burned in by the manufacturer prior to delivery.
Returns and Exchange
It is the purchasers responsibility to incur all warranty and return shipping charges.
We will only refund unwanted goods if they are returned to us in unused original resalable
condition within 7 days of delivery. These returns will be subject to a 15% shipping and
handling surcharge. If your product becomes defective within the first thirty days of
the invoice date, you may return it for an exchange only. Before returning any item, you
must contact our returns department within thirty days of your invoice and we will provide
you with return instructions. Defective items may be returned for a same-item exchange only.
For all light products, please test product for factory defects prior to installation.
Once an attempt of installation has been made, all light products are not exchangable unless
the item becomes defective. No cancellation, refund, or exchanges on special order items.
Shipping costs are not refundable. We will issue an exchange item for the product when
your exchange meets these guidelines. The cost of shipping will be credited only in
those instances where the return is a result of our error.
Important!
Please remember that it is your responsibility to ensure that the items purchased are
suitable for your vehicle make/model.We provide technical specification information so
that you can make an educated buying decision.
We will not be held responsible for any damage caused to your vehicle from the
use of any product purchased. If in doubt consult a qualified auto electrician or
your vehicles authorised main dealer. This does not affect your statutory rights as a consumer.
Legal responsibility for the fitting of our products and or their use is undertaken buy
the buyer and not us. It is down to the buyer to ensure safe fitting and safe use of our
products in compliance with any local laws/regulations.
Damaged Products
If your product has been damaged while shipping, you must contact us immediately within 24 hours of receipt.
Please contact us immediately at info@convert2xenon.com
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